Frequently Asked Questions
What are the clinic hours?
*Please note that our front desk is staffed and answers the phone until 4:00pm Monday-Thursday.
PCS is closed on New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas Day.
Do we need a referral to be seen at your clinic?
You do not need a referral to be seen at our clinic unless your insurance requires it. It is your responsibility to obtain a referral from your primary care physician.
How do I make an appointment?
Simply call the main phone line at 763-559-7050 to speak with our staff to set up an appointment. Once you call and request to be seen, you will be matched with a qualified provider to meet your needs.
What will happen at my first appointment?
The first appointment is referred to as the "intake appointment". At this first appointment, your provider will ask you many questions to gain insight about your current circumstances. These questions may inquire about the types of problems you are experiencing, your personal and family history, and medical history. You will then develop a "treatment plan" with your provider, which serves as a baseline for measuring your progress in treatment.
Click here for frequently asked questions about the first appointment.
Please make sure to have all paperwork completed prior to your appointment.
Click here for paperwork.
How do I get in touch with my provider?
A message may be left with the front desk or on the provider's confidential voicemail that is monitored frequently. Every effort to return your call within a reasonable time is made with the exception of weekends and holidays. In the event of an emergency, contact your family physician, call 911 or proceed to the nearest emergency room.
What are limits on confidentiality for children and adolescents in therapy?
It is the policy of Psychology Consultation Specialists, when a therapist treats children or adolescents, to ask their parents or guardians to agree that most details of what their children or adolescents tell the therapist will be treated as confidential. However, parents or guardians do have the right to general information about how therapy is going. The therapist may also have to tell parents or guardians about information if their children or others are in any danger. If this situation comes up, the therapist will discuss it with the child or adolescent first before talking to the parents or guardians.
Is PCS a crisis clinic?
No, we are not a crisis clinic and we do not have providers "on call". Please call 911 in an emergency and/or life threatening situation.
If you provide a mobile number, you can receive a text message prior to every scheduled appointment. Please note that this is a courtesy, and all patients are responsible for remembering and cancelling their appointments per the cancellation policy.
What is the appointment cancellation policy?
If you cancel an appointment and do not provide at least 24 hours notice or do not show up to your appointment, you will be charged the full amount of your appointment. It is not eligible for submission to insurance.
This policy is designed to protect our providers' time, not to penalize our clients financially. When an appointment is made with one of our providers, that time is booked and is no longer available for scheduling. Late cancellation and no show appointments are rarely filled due to lack of advance notice and result in a loss of our providers' time. Payment for late cancel or no show appointments is to be made before the next regularly scheduled appointment.
If you arrive more than 10 minutes late for your appointment time, you may be rescheduled in order to meet the needs of those who are on time. A missed appointment fee will be charged.
Please click here to see our services contract.
How do I cancel my appointment?
There are two ways to cancel an appointment. You can call in or email our front desk staff at least 24 hours prior to the appointment.
What if I have to cancel after office hours or during the weekend?
No problem! Voicemails are date and time-stamped, so as long as you leave the message, or send the email, 24 hours before your scheduled appointment, you will not be assessed a cancellation fee.
What insurance plans are in-network?
Most Aetna plans
Blue Cross Blue Shield
Most Preferred One plans
It is the insurance members responsibility to verify coverage and benefits.
What happens if my insurance provider is out-of-network?
Effective 1/1/2021, Psychology Consultation Specialists will no longer submit claims to out of network plans. As PCS is not contracted with the plan, payment for services is due at the time of service. Accordingly, the 18% self-pay discount will be applied to your balance and a credit card on file will be charged monthly for balances due.
What if I want to do the self-pay option?
We offer an 18% discount for clients that decide to not submit to insurance.
What questions should I ask when I call my insurance provider?
Is (name of provider) in-network?
Do I have mental health benefits?
Is there a limit to the amount of therapy sessions my insurance allows?
What is my deductible and has it been met?
What do I owe once my deductible has been met?
What is my coverage for Neuropsychological/Psychological testing (if applicable)?
What is the typical cost of neuropsychological testing?
The typical range that is billed to insurance is $2,500-$4,000. The amount you owe depends on your plan.
Please note that it is at the clinical discretion of the provider to determine which services are appropriate and recommended for your child.
Diagnostic intake: 90791
30 minute session: 90832
45 minute session: 90834
60 minute session: 90837
Family therapy: 90846/90847
Psychological testing (includes test selection, medical records review, face to face, interpretation, scoring and report writing) 96116; 96130; 96131; 96136; 96137
Neuropsychological testing (includes test selection, medical records review, face to face, interpretation, scoring and report writing) 96116; 96132; 96133; 96136; 96137
Developmental Assessment (includes testing and additional time, behavioral assessments) 96112; 96113; 96127
Medication Management (includes in with or without direct patient contact) 99204; 99205; 99214; 99215; 99417
Please note: Educational services (evaluation, consultation and groups) are not covered by insurance. This is a fee for service.
How do I pay my bill?
You can submit payments in one of four ways:
Mail check accompanied by statement stub
Any checks returned to the office are subject to an additional fee of $25.00
Call the front desk or billing office at 763-559-7050
American Express, Discover, MasterCard and Visa are accepted
Click here to pay your bill. You will need your statement for your reference number to login and pay.
Click here to log in
Financial Policies can be found here.
When are payments due?
All copays and balances are due upon check in at the time of service.
What are the financial responsibilities for divorced parents?
Financial arrangements between divorced parents must be handled independently of Psychology Consultation Specialists. Although court orders may assign responsibility for a child's healthcare expenses to one parent or another, we, as mental health providers, are not bound by the terms of such court orders. Fees are due on the day of an appointment must be collected at every visit regardless of who brings a child to the appointment.
Past due accounts
All accounts more than 60 days past due will be turned over to a collection service or small-claims court.
There is a standard fee for initial intake, assessment, psychotherapy and other professional services. Please ask for a fee schedule for details.
Other questions we did not cover?
Click here to submit a question.